Now, more than ever, we have leveraged the benefits of coming together. In 2017 we incorporated our diverse skills and talents from all levels into driving and improving our sustainability plan. We have gathered to learn, share, and grow with each other and our communities. These gatherings enabled us to have new experiences and be more mindful of how we impact others which has helped us build better working relationships while we forged new ones.
In 2017 we embraced the diligence required to dig into our processes and identify ways to improve efficiencies and gain better experiences for our employees and our customers. Moving multiple paper processes to web based tools in multiple departments enabled us to capture more helpful data, track our progress and better identify areas for improvement. These efforts unveiled the need to redirect some key initiatives. With the coming together of our determined and talented team, breaking down the barrier of fear let progress take shape in new directions.
Coming together in new and different ways has set our team on a path to achieve more through our 2018 plan. Over the next three to five years we will continue to focus on:
• Engaging safety programs that will provide a safer work environment, as well as valuable and measurable information to benchmark our success.
• Streamlining processes to reduce paper and provide better and more efficient work experiences for our team members.
• Offering customers additional functionality in our paperless, online platform.
Our company is growing in many ways and we are very excited about our growth. Our growth has enabled us to offer more recycling solutions to our existing portfolio and through acquisition has expanded the talents of our workforce and has captured new opportunities in new communities. Together our four sustainability goals and our 2020 strategic plan build strength in our organization to manage changes in our economy, our industry and our nation.
The very nature of our business is dedicated to treating the planet right. Connecting sustainability to our daily lives and nurturing it into the core of our culture is coming together for us.
President and Chief Executive Officer